the same thing happened to me with a Huggies deal, it was buy $20 and get $5 cantalina. A $2 off $10 printed instead. I went to Kroger customer service and she explained to me that the reason the cantalina did not print was because of the ecoupons which brought my total to less than $20. I had 2 $2 e-coupons for the diapers and 1 $.75 for the wipes. They still gave me $5 cash though.
the same thing happened to me with a Huggies deal, it was buy $20 and get $5 cantalina. A $2 off $10 printed instead. I went to Kroger customer service and she explained to me that the reason the cantalina did not print was because of the ecoupons which brought my total to less than $20. I had 2 $2 e-coupons for the diapers and 1 $.75 for the wipes. They still gave me $5 cash though.