Nancy let me know about a new Halloween Savings Promotion going on at Kroger. During the next three weeks, every time you shop in-store or use delivery or FREE pickup and spend $30 or more, you’ll earn a pumpkin token…up to 3 each week. For each pumpkin token you earn, you can download a coupon (up to 3 total) from the Halloween Savings website. Coupons can only be downloaded on the Friday following the week you earned them.
Each week when you download your coupons, you can enter for a chance to win a year of FREE groceries. The winner will be drawn on Halloween – October 31.
Here’s when you can earn pumpkin tokens, download coupons and redeem your offers:
Earn Download Redeem
Week 1: October 9-15 October 16 October 16-22
Week 2: October 16-22 October 23 October 23-29
Week 3: October 23-29 October 30 October 30-November 5
Downy Unstopables Or Gain Fireworks As Low As 99¢ At Kroger
It’s 10/16. Where are the reward coupons? Are they in-store? I can’t find it on the Kroger website. The site below doesn’t explain it either.
https://kroger.softcoin.com/programs/kroger/tokens/?banner=Kroger&origin=yt&cid=ema.pro.PDC_SS_20201007_ENT_1007&xg=33703301#/terms
I can’t figure this out either.
Found a way for Smith’s https://kroger.softcoin.com/programs/kroger/tokens/?cid=halloweencont&banner=Smiths&origin=yt#/
Do you know how to redeem the pumpkin tokens? I’ve spent way too long trying to find where I do that this morning :/ Thanks!
sorry too late for this past week but maybe will help you gotta go to the section that says WIN GROCERIES for a year and click on it. It was a trick or treat for me to find it TOOK TOO LONG good luck this week.
I have that exact same question. I read that Kroger has been doing the Pumpkin promo for years and not only have I never heard of it I still can’t figure out how to redeem or to e entered for a years free grocery’s. As a loyal customer how come I’ve never heard about this promo?
Where are coupons for my two tokens
Where are my coupons for the two tokens ending 10/9
We have been trying to discover how to use pumpkin tokens to enter the contest here in Topeka at the Fairlawn Plaza store. I am a former employee and a couple of the present employees also have been working on this. Nobody can figure this out and the website is NO HELP. PLEASE LET ME KNOW HOW THIS WORKS AND HOW TO USE THE TOKENS TO ENTER THE CONTEST! When you have a promotion it should not be so hard to understand.
I agree the website explains only to go to the website to redeem the tokens. It’s a circle of information with no known answer. Very frustrating. Plus if this promo has happened in the past why is it so hard to get correct information on the pumpkin tokens. I have a token I’m supposed to redeem by tomorrow. I don’t have confidence that I’ll learn how by tomorrow.
Read that someone found out that tokens that were meant to be redeemed last week are no worthless. Call corporate for possible voucher? And Kroger has someone in customer service that hangs up on customers if they question gets too difficult. Maybe this really an April Fool’s joke being played out in October. Ha ha
I have entered all fields! I just sent an email for help to enter the free grocery contest and how to do this=help!!
I have pumpkin tokens, but I can’t find anywhere to redeem them for special coupons today. Anyone find this?
Nope
How do I redeem the pumpkin tokens? I know they have to be redeemed today, Oct 16, but it doesn’t say anywhere how to redeem them for coupons.
How do you find the “Halloween Savings” website? I’ve been looking on the app and I can’t find it anywhere. . . any ideas?
You are on the Halloween savings website. Yes, this extremely small amount of info is the only information Kroger has out on the Promo.
You aren’t alone in all of this. It’s a situation where you get referred to the website and the website doesn’t have answers. A circle of a contest, that just has you go round and round.
I’m sorry you are going through this too.
where do I redeem the pumpkin tokens for coupons ?
I cannot find a way to redeem the tokens. No onein the store can find a way to redeem. They definitely tried. I was at customer service for 20 minutes.
appears broken. nothing anywhere I can find to redeem my two tokens or to enter.
kroger ability to redeem the pumpkin tokens seems to be broken
How do you find the coupons to download. I go to the website but its just the rules… no actual coupons to download.
I earned a pumpkin token this week. It’s Friday. I’ve searched all over my Kroger website and cannot find where to find the Halloween Savings coupons. Can you help?
How do you redeem the points? I have 3 tokens but can’t find a way to redeem them
I have a pumpkin token but not able to find how to use it your site is difficult at best called city mkt no one knows how to redeem coupons.I called Kroger was told website was basically fu,,, up.So I guess this is a trick not a treat to figure how to redeem my one token I have.HOW DO YOU REDEEM YOUR COUPONS or sign up for a chance for your free groceries.
.
I don’t know, call Bruce, maybe he knows
This is time-consuming. It is very hard to find out how this works. I have a pumpkin token and I finally found the site to enter the sweepstakes, but it says I have NO pumpkin token so I get no coupons. So far this is not a good promotion.
how do i get my pumpkin rewards i have 2 tokens to get rewards for
How do I get enrolled in the pumpkin program?
I earned 3 pumpkin tokens but no response from Kroger’s. No exclusive coupons, no entry forms for contest.
Called Kroger’s Friday morning. Was on about 30 minutes with a rep who knew nothing about promotion. Was cut off or hung up on.
Waited 10 minutes in case I would be called back, but had to call again. Was on about 10 minutes with another rep who knew nothing. She finally had a supervisor tell her Kroger’s would call me back when they had answers. No call all day Friday.
Now it’s 10/17/2020, and STILL NO CALL! Nothing loaded on website. No email. NOTHING.
Anyone else going through this?
Has anyone received an explanation from Kroger’s?
This isn’t the first promotion they’ve had that’s fallen flat. Why doesn’t Kroger’s acknowledge the issue to customers?
Called Kroger customer service today and found I CAN NO LONGER QUALIFY FOR YESTERDAY’S EXCLUSIVE COUPONS. NOR CAN I ENTER THE CONTEST FOR LAST WEEK.
WAD GIVEN A STORE CREDIT, AND AN APOLOGY. BUT I AM NOT HAPPY THAT BY NO FAULT OF MINE, I LOST THE FIRST WEEK’S OPPORTUNITIES.
I JUMPED THROUGH THE PROPER HOOPS. KROGER’S DROPPED THE BALL.
I ENCOURAGE ANYONE WHO WAS TREATED THIS WAY TO CALL CUSTOMER SERVICE. STAND YOUR GROUND.
THIS IS NOT THE FIRST KROGER PROMOTION THAT HAD GLITCHES.
I CAN UNDERSTAND THAT. WHAT I AM UPSET ABOUT WAS THE WAY MY MATTER WAS DROPPED AFTER DOING EVERYTHING IN GOOD FAITH, AND LOSING AN OPPORTUNITY THROUGH NO FAULT OF MINE.
I love my local Kroger’s and all the great employees. But I’ve had a LOT of bad experiences through the website.
Did you log in to redeem the pumpkin tokens online? It looks like that is how it has to be done, they aren’t going to contact you to do it. And it does say they have to be redeemed by Friday following the week they are earned. You’re lucky to have gotten a store credit, probably was worth more than the pumpkins.
Same here. Earned 3 tokens and supposedly I should have been able to download some sort of special coupons and couldnt see anything pertaining to it. Very annoying.
I went through the same thing with customer service. Was on hold for a long time before customer service picked up then she put me on hold because she didn’t know how we were suppose to redeem the tokens. I asked her before she put me on hold, if she would call me back if we got disconnected and she said she was not able to do that.
They were set up for incoming calls only. She then put me on hold. i waited on line a long time then she came back on and asked if I was still there. I said yes, several times but she never responed and hung up. I called back, pushed a different extension and received a recording that they were having problems with the token redemption and they did not know when it would be corrected. LOL. I think Kroger meant well, their program just didn’t work properly.
Shaun has some excellent points. Why does Kroger have a promo going on that no one knows about? I would almost think it was a scammer if it wasn’t on Kroger’s main website.
Kroger. You have customers who need answers and yet they can’t get them. If this is a valid contest of yours I would think that somewhere there are a list if all rules and ways to redeem. Yet customers don’t have them and employees don’t have them. I think whoever is in charge of running this promo for Kroger at the Kroger Corporate level should be let go. How can they allow the good PR of giving away free groceries and tokens etc, but have no way for customers to actually use their tokens, know what type of products the tokens can be redeemed for and what to do if your deadline gets passed and the only reason you didn’t redeem tokens you qualified for was because no one who works for Kroger knows how, reads this Q/A part of their website, or anyone within the company reads and answers all the customers needing and respectfully asking for help.
I also would love to know when did Kroger even notify their customers that they were running this contest. I learned of it for the first time today and ONLY because of an email I got from a Kroger about a mistake they made. Seriously! Week 2 of a three week contest is the first time I’ve heard about the contest.
Same experience here. I called 3 different nearby Krogers . . . and NO ONE knew anything about this Halloween Savings Program. I was referred to 1-800-KROGERS . . . and spent about 30 minutes on line with someone who knew nothing about the program . . . only to eventually being hung-up on, as she couldn’t find anyone to ask who knew about the program! What a disapointment!
You are the second person I’ve read that called Kroger about contest and they hung up on you for trying to find answers. Honestly, is that how Kroger customer service handles difficult questions?
If you don’t know the answer just hang up and hope you don’t get that person again, or just go on break!
Regardless of the good PR this contest could have given Kroger, the way the executed the contest is nothing but bad.
Kroger you are making tons of money since the pandemic started. Even the employees comment about how much money your company is currently making due to Covid.
So a contest for free groceries is a fantastic idea. But did you think maybe you could just offer the idea of tokens but give customers no way to redeem them, or even how to enter for groceries. Craziest in store promo I’ve ever heard about. Wow!!
How do you redeem Pumpkin tokens, no one knows, I even called coporate office and two Kroger Stores in my area..why make it so hard. Can anyone tell me what a Pumpkin token is, on my account it shows I have earned 1 token, but how do you redeem it ????
Where did you find that you had tokens. Looked in my acct and don’t see anything. And after you spend $30 how long does it take for token to show in your acct
I see them in the ‘fuel points’ section. However, like everyone else, can’t get any info or how to redeem. Tried phoning a few times but says if you are calling about the pumpkin promo, there is a problem and they don’t know when it will be fixed!
We had the same experience on Friday. We lost out on the deals also. We talked to customer service and got no where.
How totally crazy that is plus it’s disrespectful of Kroger to have a contest with no answers. And even when their own people can’t find answers on how to redeem, regardless of the date and redemption. So they can’t tell us how to use the coupons and too bad about it. They don’t honor how to use them regardless of their validity. If they can’t say how to use them when they are good and still won’t honor when they aren’t-Were the tokens ever valid to use from the start?
https://kroger.softcoin.com/programs/kroger/tokens/?banner=Kroger&origin=yt&cid=ema.pro.PDC_SS_20201007_ENT_1007&xg=33703301#/
This link worked! Couldn’t find the location to download the coupons any other way. Thanks!
WERES THE PUMPKIN COUPONS.
I have tried to get on this offer without any luck. I can’t believe that Kroger would make this so hard. I would like a reply.
Received this email information from Kroger today. As you can see it tells you how to look up the number of tokens you have earned and NOTHING else.
When I click on the link it does take me to the Kroger website. It has me sign in. And will let me look up all my card points and also these new pumpkin tokens. But nowhere else can I find anything else on Kroger’s website about this contest, what type of products the tokens are good for. Is it only one product? Does it just lower the price of the product or does it give me a free product?
Honestly, no clue what the tokens do, how to use etc. But Kroger did make sure they sent an email regarding a mistake about tokens. Tokens that expire if not used, and tokens no one knows how to use before they expire.
One customer found out that once her token expired that the company wouldn’t honor it. So again there is this contest to buy more items fromKroger to earn tokens. The tokens are good for ? Kroger customer service doesn’t have answers and will hang up on you too.
Tomorrow is the end of Week two for redeeming tokens. And still after almost two weeks of a three week contest no one knows how to redeem, enter for free groceries, or just about anything else related to this contest.
The more I read about everyone having questions with zero answers the more frustrated I get.
Good luck everyone and IF anyone learns anything PLEASE let us know too.
I know someone has posted a link that MIGHT take you to the answer to all our questions. But honestly I’m not clicking on an unknown link with the number of scams out there. Plus when reading the body of the link it reads Kroger and soft coin. I did try to enter just Kroger and soft coin and response was does. It exist.
Again, I’m not sure how safe the link showing above by Lisa on 10/20/20
It might be fine. But she only writes the link.
Has anyone else noticed that the Iheartkroger website that refers to the pumpkin promo and answering these questions-It DOES NOT have the new Kroger logo?
Is this a real Kroger company sponsored website or is this a situation where Kroger was hacked?
I once was told you can tell the validity by if the logo really is correct, spelled correctly etc. This does NOT have Krogers real logo.
I might be wrong but I hate to say that everything about this contest seems very strange.
This (iheartKroger) is not an official Kroger website. If you review the About info, it is a personal blog by someone named Michelle. She cannot legally use their official logo unless they give her permission. I don’t believe anyone from Kroger is reading any of these posts, since it is a personal blog.
That said, the link posted from Lisa above does work. If you don’t trust it (and it is good that you are cautious!) the way to view your Pumpkin Tokens is to log into your account on the actual Kroger.com website. If you check your Fuel Points, the Pumpkin Tokens are at the bottom of that screen.
To redeem them, go to the Kroger home page and scroll down to where it says “Win a Year of Free Groceries” about halfway down the page, and click the “Find out how” button. If you know you should have tokens but you don’t see any, you may need to log out and back in. There should be digital coupons to download, and you should be able to enter the sweepstakes, but I have not had any luck with the coupons today. (It did let me enter the sweepstakes today, just no coupons so far.) I was able to download one last week though, after spending way too much time searching for answers and calling customer service.
Hope this helps!
Received this email, but I still can’t find the Halloween Savings Website to redeem the tokens.
Last Friday, an error occurred on our end that made it appear as though you didn’t have pumpkin tokens available to redeem. We’re really sorry for the inconvenience. We’ve fixed the issue and have made last week’s coupons available to download until October 22 and valid to redeem until October 29. You must log into your account to see your token balance and available coupons.
1. Log into your Kroger account.
2. Scroll down and click onto “Win a year of free groceries, through October 30!”
3. Now the token coupons will appear.
I was following these steps but they didn’t work.
What finally worked was after clicking the link in step 2 and seeing “no tokens available” I logged out of my account and then back in. This made the tokens show up. Hope this helps someone!
This is what worked for me last week as well! So far this week, there have been no coupons available, and the customer service number has a recording that they are having issues with the coupons for Pumpkin Tokens.
Do we know if anyone won the free groceries?
Watch the j do that scrolls across the top of the home page. When it says Halloween Savings click on it. Scroll down and you will see your tokens and a button to click to enter to win free. Groceries for one year.
** be sure you are logged in**.
I clicked the Halloween Savings Promotion at the top of the original posted article and it took me right to the page and prompted me to log in and there were my tokens and the enter here button to win groceries for a year.
I tried last week and this week and six ways to Sunday to redeem my tokens, to enter the contest and I was so frustrated because nothing worked. I also received the email about the glitches last week. I was ready to give up, then I changed browsers from Firefox to Chrome and the links worked! I was able to clip the tokens coupon and also to enter the sweepstakes just now.
Glad you managed. I’ve clicked “Find out how” umpteen times over the past 3 weeks on 3 different browsers and all I get is a blank page!
I tried to look for directions on how to download, I even got an email from Kroger that they had an error the first Friday. I even called the help line and still no luck. I have made sure I made my purchases every week! For what?
Fake promotion!
Must be run by outsourced contractor.
What is iHearthroger?
How can Kroger ignore all these comments.
Maybe they got it mixed up with April
Fools
I have these tokens can’t figure out how to use them. The only win free groceries I have is when you sign up for the Kroger credit card.
Go to the Kroger website. Click on the tab that says win 1000 in Groceries. It will take you to a screen that has your tokens to use. Once I clicked on them it gave me $1.00 off bagged snacks and $2.00 off Meat when you spend $10.00. Also enters you in the contest for the drawing
Search the phrase pumpkin tokens in the http://www.kroger.com website. It will bring a link up and you’ll log in, once logged in it will show your pumpkin tokens coupon and a link to enter the free grocery raffle.
The thing is, the website states that you can only download your pumpkin tokens coupons on Friday. So today is the last day to redeem any.
It is not an easy promotion to find. It’s similar to the free Friday download but not as good.
Good luck!
https://kroger.softcoin.com/programs/kroger/tokens/?cid=halloweencont&banner=Kroger&origin=yt#/
This is the link I uses maybe it will work for you. The coupons are for $1 off bagged snacks and $2 off a $10 meat purchase. Really not worth the bother.
The only thing I see on my account is a coupon for a free AHA drink. No designation that this is for my Pumpkin Promo. I downloaded it anyway. I have called my local store, they knew nothing. I am now on hold with corporate. They said to go to http://www.kroger.com/halloween and follow the prompts for the coupon and the entry for free groceries. I got the coupon but the entry did not work. Then I lost the connection over the phone.